REFUND POLICY

At Vibhora, we strive to deliver high-quality services and customer satisfaction. However, we understand that circumstances may arise where a refund is required. Please read our refund policy carefully to understand the conditions under which refunds are issued.

1. Eligibility for Refund

Refunds are only applicable under the following circumstances:

• Non-Delivery of Service: If the agreed-upon services are not delivered within the specified time frame.
• Service Cancellation: If the client cancels the service before any substantial work has commenced.

2. Non-Refundable Situations:

Refunds will not be issued under the following circumstances:

• Change of Mind: Refunds are not applicable if the client changes their mind after the project has commenced.
• Partial Completion: If a project is partially completed and the client requests cancellation.
• Client Delays: Refunds are not granted if delays are caused by the client, including failure to provide necessary information or approvals.
• Third-Party Issues: Refunds will not be given for issues caused by third-party apps, platforms, or integrations.

3. Refund Process:

To request a refund, please contact our support team at sales@vibhora.com with the following information:

• Your name and contact information
• Details of the service purchased
• Reason for the refund request
• Any supporting documentation or evidence

Our team will review your request and respond within 7-14 business days. If the refund is approved, it will be processed through the original payment method within 21 business days.

4. Chargebacks and Disputes:

Initiating a chargeback without contacting Vibhora to resolve the issue first may result in the suspension of your account or services. We encourage you to reach out to us to address any concerns before initiating a dispute.

5. Modifications to the Refund Policy:

Vibhora reserves the right to update or change this refund policy at any time. Any changes will be posted on our website, and continued use of our services will constitute acceptance of the updated policy.

6. Contact Information:

For any questions or support regarding refunds, please contact us at sales@vibhora.com.

By using our services, you acknowledge that you have read, understood, and agreed to this refund policy.